App Support
Last updated: 21 September 2026
Getting help
Email: contact@verterahealth.com
We usually reply within one working day.
Common issues
Signing in
- Use the email address your care team or referral code was sent to.
- Check your internet connection.
- Close the app fully and open it again.
Data not syncing
- Make sure you have a stable internet connection.
- Check that the app has the permissions it asked for in your phone’s settings.
Referral codes
If your code is not accepted, check it with the person who gave it to you, or email us with the code and the name of your clinic.
Feedback
We read everything. Send suggestions, feature requests and bug reports to the same address.
Medical advice
Vertera provides education and support. It is not a substitute for advice from your surgeon or care team. If you are worried about a symptom, contact them or your GP.
Privacy and terms
Contact
Vertera Health Ltd 5th Floor 167–169 Great Portland Street London W1W 5PF United Kingdom
